Taxes

All our prices are GST-inclusive.

Payments

We accept all major credit cards – VISA, MASTERCARD, AMERICAN EXPRESS from Australian registered financial institutions.

Shipping

Our watches are shipped free of charge within Australia. Shipping addresses must be a physical address where goods can be delivered and signed for. NO PO BOXES, PARCEL LOCKERS OR LOCKED BAGS.

Placing an Order

Desired items need to be added to your cart, but are not confirmed until payment has been completed. Placing an item in your cart does not reserve the stock.

Lorus Watches Online reserves the right to accept or reject your order for any reason. This can include the unavailability of any product, an error in specifications, pricing, or description of a product posted on our website, an error with your order, or an error in the system in which we use to offer purchasing online.

Delivery of Goods

All goods will be shipped from our warehouse located in Sydney Australia. The product will be delivered by StarTrack with full parcel tracking. Once your goods are shipped, we will then email you the shipment tracking number and instructions on how to track your shipment to your nominated email address. Deliveries will only be made to physical addresses where goods can be delivered and signed for. NO PO BOXES, PARCEL LOCKERS OR LOCKED BAGS.

Online Orders cannot be picked up in any store.

Delivery Time

Most orders leave our warehouse within 2-3 business days. Depending on your location, shipping usually takes 2-4 business days. If you have not received your order within 8 business days please email us your order number, name, address, and phone number. The best email address is online@lorus.com.au

Pre-Order & Out Of Stock Registration Purchases

Some products will be made available for consumers to view on the website and be notified when they become available for pre-order, or added back into stock to purchase on our website. By submitting your details you agree to be contacted by SEIKO Australia Pty. Ltd, by an automated email generated from our website. This email will be sent to all consumers that have registered for that items at the same time. By registering you are not guaranteed to make a purchase as sometimes inventory on our website may be exceeded by registrations and not all consumers can be accommodated to their purchase. SEIKO Australia takes no responsibility if the email is lost in transmission or lands in your SPAM folder or if items are sold out or out of stock before you have viewed the email.

If you are notified an item is back in stock, or has been made available for Pre-order you will need to visit our website and complete the order process of adding the item to your cart and making full payment and ensuring you nominate a physical address that a delivery can be signed for NO PO BOXES, NO PARCEL LOCKERS, NO LOCKED BAGS. If your payment has been successful and you have met the delivery requirements mentioned above the item will be sent to you when it comes into stock. If you do not comply with this process e.g. nominating the incorrect address your order, your order will be cancelled and the item made available for sale again in the store to other consumers and a refund will be carried out within 10 days.

When placing a pre-order we will advise ESTIMATED DATES of despatch from our Sydney warehouse. Delays may occur due to production, logistics, and CITIES. The dates are only an estimate and we cannot guarantee this, however, every effort is made to give consumers the best estimated time frame.

Pre-Order Cancellations can be made within 3 working days of placing your pre-order. You will need to contact online@lorus.com.au with your name, address, order number and phone number to cancel an order. The order will be cancelled and a refund made within 10 days to your original payment type. If the order has been processed, and has not left our warehouse we will stop the order and carry out a refund within 10 days to your original payment type. If the order has left our warehouse you will be responsible for returning the item to us. Refer to the Return Shipping Costs & Procedure noted below in this policy.

SEIKO Australia cannot be held responsible for any computer, electronic, or payment errors that may occur during the sales process.

Return Policy

All our products are tested and checked prior to despatch, but should you encounter a problem please contact us online@lorus.com.au with your name, address, phone number, order number, and the problem you are experiencing. Sometimes these problems are easily rectified without the need to return your order.

Lorus Watches online services provides a full money back guarantee on all our goods sold. If you are not entirely satisfied with the goods, it can be returned providing the following conditions are met;

1) The watch must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Watches that have been modified such as engraving, or band adjustment are not eligible for return.

2) You must notify us within 10 business days from the receipt of your goods if you wish to return your purchase. Email online@lorus.com.au with your name, address, phone number, order number, and the reason for your return. You will be issued with a Return Authorisation Number via your nominated email address.

Return Shipping Costs & Procedure

Before returning any product please contact us on online@lorus.com.au with your name, address, phone number, order number, and the problem that has occurred. We will then advise you the required steps necessary to return the product. If there has been an error as a result of our action or the product is faulty or becomes faulty within the first 10 days then we will arrange and pay for a courier to collect. If the watch is being returned due to change of mind you are responsible for any return shipping costs and liability for lost or stolen parcels. We recommend returning your order by registered post or courier with full tracking along with the appropriate insurance to cover your shipment.

If the product is faulty after the first 10 days then you will need to contact one of our Service Centres listed here.

Lorus Watches online purchases cannot be returned or refunded in any store.

Images & Product Information

While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.

While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered product depending on your monitor or screen, settings and computer equipment. Due to on-going product development we reserve the right to amend any products or product specifications at any time without prior notice.