Customer Service - FAQs

Welcome to Support Services. In order to serve you better, we have assembled the most frequently asked questions from customers and our answers. If you have further questions, please contact the Authorised Seiko Service Centre and we will be happy to assist you. You can find the Authorised Seiko Service Centre in your area here.

Lorus provides a service network around Australia. Please take or send your timepiece to the nearest service centre.
Click here to view Service Centres
You should have received an instruction booklet when you purchased the watch. However, if you do not have one, instruction booklets can be downloaded here.
To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorised Lorus dealer and request that they use only genuine Seiko batteries.

It doesn't usually affect digital quartz watches, but it can affect analogue watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.

The good news is that although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism. (You may need to reset your watch, of course.)

Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap undersurface but can also cause a perspiration rash on the wrist.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.

When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.

Avoid leaving your watch in direct sunlight. The strap color may fade.