FAQs

Welcome to Support Services. In order to serve you better, we have assembled the most frequently asked questions from customers and our answers. If you have further questions, please contact the Authorized Seiko Service Center and we will be happy to assist you. You can find the Authorized Seiko Service Center in your area from Customer Service Center.

Instruction, Catalog and Guarantee

Where can I obtain the instruction booklet for my watch?
Where can I get watch catalogs?
What is guaranteed during the guarantee period?
Where can I get a guarantee booklet for my watch?

Repairs, Replacements and Adjustments

Where can I have my watch repaired?
Where can I have my watch repaired?
Where can I have my watch repaired?
Where can I have my watch battery replaced?
What can I do when my watch gains / loses too much time?
Where can I have my old watch repaired?
Where can I have my watch strap adjusted?

Seiko Watches: Care & Maintenance

How does magnetism affect quartz watches?
What special care should I give my watch?
How should I care for my watch case and bracelet?
What information do I need for my Solar Watch?
Why does Seiko recommend servicing your watch about every three years?
What can I do when I experience an allergic reaction to a watch?

Seiko Watches: General Information

What is "ASTRON"?
What is "Kinetic"?
What are the levels of water resistance in Seiko watches?
What is the "Lumi Brite" used in Seiko watches?
Where can I get information about my watch?
What is "Grand Seiko"?
What is "Spring Drive"?
What is the accuracy of mechanical watches?

For any further information, please contact an Authorized Seiko Service Center.
Customer Service Center

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